Grace Over Grammar: A Small "Oops" and Why We Fixed It for Free

If you’ve ever tried to renovate or refurnish a whole house, you know the feeling. It’s not just "shopping"; it’s a chaotic blur of measurements, color swatches, and endless decisions. Last week, we got a reminder of just how stressful that can be.

The Mix-up

One of our clients recently received their custom epoxy coffee table. It was beautiful—rich wood grain, perfect resin pour. But there was a snag. When they set it up, the legs were way too tall.

Now, looking back at our email chain, the height was right there in black and white. We’d confirmed the drawings, and the client had signed off. Technically, we did our job. But practically? The table looked out of place, and the client was stuck with a piece that didn't work.

The Email That Stopped Us

The client reached out, and honestly, their message moved us. They didn’t come at us with "I want a refund" or "This is your fault." Instead, they were just… tired.

They wrote: “I hope you can understand that refurnishing an entire house full of furniture has been daunting and I hope you extend us some grace...”

That word, "daunting," really stuck. We’ve all been there—overwhelmed by a project that’s supposed to be fun but ends up being a massive headache.

Why We Said "Let's Just Do It"

We could have been "that company." You know the one—the one that quotes Policy Page Section 4.2 and tells you it’s your problem. But that’s not why we started this business. We’re makers. We want our tables to be the center of your Sunday mornings, not a source of resentment.

So, we had a quick huddle and decided: Let’s just send the new legs. No charge.

We’re shipping out a shorter set this week. In return, the client is going to snap some real-life photos (no professional lighting, just "home vibes") and share their experience on Trustpilot.

A Final Thought (and a Practical Tip)

At the end of the day, business is just people talking to people. We’re glad we could extend a little "grace" to help turn a house into a home.

If you’re currently in that "daunting" phase of decorating: Please, grab a roll of blue painter's tape. Before you order any table, tape the height on the side of your sofa. It’s a 30-second trick that saves a lot of late-night emails.

We can't wait to see the "after" photos of this one!