FAQ
Here, we have compiled answers to the most commonly asked questions to help you find the information you need quickly and easily. If you don't find what you're looking for, feel free to contact our customer service team for further assistance. We're here to help!
Questions About Order
1.How Can I Place An Order With Seawavetable?
Placing an order with Seawavetable couldn’t be easier. Simply visit the relevant page for the table you’re interested in, select the correct specifications, and ‘add to cart’. If you’re unsure how to place an order, please refer to our How to Order or Buying Guide for assistance.
2.I Received Only The Part Of The Product. What Can I Do?
If this occurs, please contact us immediately at support@seawavetable.com. We will investigate the issue and ensure you receive the complete package.
3.Do I Have To Keep The Packaging?
Once the item has been delivered, it is up to you what to do with the packaging. However, we recommend that you keep the packaging, it is ideal for protection in case the furniture needs to be transported again. The furniture is delivered in a solid wooden box, specially designed for the transport of furniture and fragile items.
4.Does My Purchase Come With A Warranty?
We offers a 1 year warranty from the date of delivery, covering manufacturing defects under normal use. This warranty excludes intentional or accidental damage, unreasonable use, and damage from external sources.
Included in the warranty:
We provide complimentary accessories such as paint or paraffin oil under warranty, along with guidance on their proper use.
Excluded from the warranty:
Normal wear and tear.
Damage resulting from improper care or maintenance.
Damage from external sources.
Any damage caused by pets.
If you encounter any issues with your purchased table, please contact us within 7 days of receipt at support@seawavetable.com. For full details, please see our Warranty.
5.How Can I Cancel My Order?
We accept cancellations with a reason within 12 hours of placing the order. Please ensure all details are correct and that you are satisfied with the size and design of your piece when ordering.
Our furniture is made-to-order, so once it's in transit for delivery and production, it cannot be canceled.
Please note that your furniture is crafted especially for you, and we start the crafting process promptly after receiving your order. Because of this, canceled orders are difficult for us to resell, and there is a 30% cancellation fee for orders canceled after 72 hours of placement.
Returns are accepted within 15 working days after delivery, but custom, showroom items, and special orders cannot be returned. For more details, please refer to our Exchange and Refund Policy.
Questions about custom product
1.What Is The Process Of Ordering Custom Product From Seawavetable?
To get started, please click on our custom page for a customization form, or please contact us directly to discuss your custom table needs. We will design your work according to your requirements and provide a quotation. Once you are completely satisfied and ready to proceed, we will begin building your furniture for you at Seawavetable. During the entire process, we will provide you with the latest production pictures at any time. Once completed, you will receive detailed images for final approval prior to shipment. Your custom furniture will then be delivered by our team, ensuring you enjoy furniture made just for you.
2.What is the delivery date for customized products?
Custom products typically require 45-55 Working days from the approval of the drawing to production completion. If you decide to modify your order specifications during this period or if the final product is not accepted, please note that it may affect the timeline.
In-stock products may take up to 30-40 Working days for delivery.
3.What Types Of Tables Can Seawavetable Customize?
Seawavetable specializes in handmade dining tables, coffee tables, side tables and office desks. Here you can customize tables of any shape, size, color and style to meet your aesthetic and space needs.
4.Which Materials Can Be Used In A Seawavetable Custom Build Piece Of Furniture?
Seawavetable offers a range of high quality materials such as epoxy resin and black walnut, walnut, poplar, ash, olive wood.
5.Does My Custom Made Piece Come Flat Packed Or Ready Built?
All of our custom products are delivered flat packed, but don't let that put you off. Assembly is usually simple and straightforward. Just assemble the table legs and table board and it's done.
Questions about delivery
1.What Is The Typical Delivery Time For Standard Shipping?
Custom products typically take 45-55 Working days from drawing approval to production completion.
Expedited shipping takes approximately 30-40 Working days from the time you approve the drawing and put it into production.
In-stock products may take up to 30-40 Working days weeks for delivery. Expedited shipping may take up to 20-30 Working days to arrive
For details, please refer to the shipping policy
2.How Can I Track The Progress Of My Order?
Once your order ships, we'll update your tracking number and notify you via email. Please ensure your contact details (phone number and address) are provided when ordering so we can arrange delivery and avoid any delays.
3.Will All Items From My Order Be Delivered Together?
In most cases, your items will be delivered together. Occasionally, they may arrive separately, but this is not typical. We strive to minimize our carbon footprint, so we aim to make as few deliveries as possible.
4.What Should I Do If I Need To Change My Delivery Address?
If you would like to change your delivery address, please get in touch with us, and we’ll be sure to change the address in our system. You can contact us via email on support@seawavetable.com
5.How Will I Be Informed About The Delivery Schedule?
Once your order leaves our production facility, you will be given a tracking number and you will be contacted by one of our delivery partners who will arrange a suitable time to deliver your order