FAQ
Here, we have compiled answers to the most commonly asked questions to help you find the information you need quickly and easily. If you don't find what you're looking for, feel free to contact our customer service team for further assistance. We're here to help!
FAQs
Wood naturally expands and contracts due to changes in temperature and humidity, which can result in knots, cracks, wormholes, and other unique characteristics. We either fill these imperfections with epoxy or leave them as-is if they don’t affect the wood’s structural integrity. Larger cracks are typically filled with bow ties and epoxy. While we strive for quality, we cannot guarantee that any piece will be free from defects, as each one is unique. The photos you see online represent previous pieces, so while your item will be similar to what you ordered, the grain patterns, color, and character elements will vary. We cannot guarantee that any two pieces will look exactly the same.
At SeawaveTable, we use natural wood and resin, so we cannot guarantee that the table will be an exact replica of the reference image. Each piece of wood has its own unique character. While the overall style will be similar, it will not be identical. Factors such as the wood's growth environment and light exposure will affect its characteristics. Even different sections of the same tree can vary in texture, color, cracks, knots, and holes.
SeawaveTable is committed to preserving every knot, crack, and natural mark in the wood to showcase its authenticity and beauty. Our craftsmen, with over a decade of experience, carefully select materials to maximize the original form of the wood without adding excessive design elements. The most beautiful designs are left to time and nature.
Custom epoxy resin tables typically require 45-55 working days from the confirmation of your order to the completion of production. Please note that the process for resin tables can be intricate, and we take our responsibility for quality very seriously. If you decide to modify your specifications during this period or if the final product is not accepted, it may affect the timeline.
For in-stock products, delivery may take up to 30-40 working days. Thank you for your understanding as we strive to ensure that each piece meets our high-quality standards.
We prioritize sourcing wood locally whenever possible, focusing on Pennsylvania Cherry, Walnut, Oak, Maple, and other locally available species to minimize our carbon footprint. We collaborate with local millers for specialty slabs and high-grade dimensional lumber, as well as salvage logs from tree removal companies. Additionally, we select Golden Camphor wood from Thailand for its unique qualities. All wood is dried in our state-of-the-art vacuum kiln, which dries from the inside out, reducing the risk of future cracking or warping.
If your item is damaged during shipping, please first note the damage on the proof of delivery (POD) and then take photos of the damage. Contact us, and we will make it right. For more details, refer to our refund policy.
We absolutely do, please send us an email through our Contact Us page to learn about our Trade Program.
To preserve the integrity of the resin table, it is recommended to use triangular table legs for optimal stability. Due to their structural design, triangular legs provide enhanced support.
Simply place the legs in fixed positions and set the tabletop securely on top. Given the weight of the table, both metal triangular legs and wooden legs can achieve stability without the need for screws. Additionally, there will be cushioning pads between the legs and the tabletop for added protection.
If there is a slight wobble during installation, there’s no need for concern; this is a normal occurrence. A small spacer can easily resolve it. Free spacers will be included in the package with the table legs, allowing for timely replacements if needed.
Our resin tables are non-toxic and odorless. The production process and materials comply with national safety standards, and we have testing reports to confirm that they are safe for human use. The price is also quite reasonable.
We use high-quality epoxy resin that has strong transparency and is less prone to yellowing. The hardness exceeds Shore D 85, making it resistant to scratches.
In terms of heat resistance, our resin tables are suitable for normal use as dining or tea tables. However, if you plan to place hot dishes, such as a pizza or casserole, directly on the resin table, we recommend using a heat-resistant pad to ensure proper heat protection.
Our tables are made from solid wood without any joints, ensuring a long lifespan. The resin is cured in our high-quality manufacturing process, making it as durable as amber. Epoxy resin tables can last for decades, so you can purchase with confidence.
Our resin tables are quite durable and resistant to scratches under normal use. However, if they do get scratched by sharp objects, you can easily remedy light scratches by using 1000-grit sandpaper. Simply dampen the sandpaper with a bit of water and gently sand the affected area to restore its smooth surface.